Refund policy
Cancellation & Return Policy
Customers within the European Union have the right to cancel their order within 14 days after receiving the goods without giving any reason.
To be eligible for a return, the item must:
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be in its original condition
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be unworn and unused
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have all tags attached
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be in its original packaging
A proof of purchase or order confirmation is also required.
Return Request
To request a return, please contact us at:
Returns must be sent to the following address:
📍 Parkstraße 39, 40477 Düsseldorf, Germany
Items returned without a prior return request may not be accepted.
Return Shipping Costs
The direct costs of returning the goods are to be borne by the customer unless the return is due to an error on our part (e.g. damaged or incorrectly delivered items).
Damaged or Incorrect Items
Please inspect your order immediately upon arrival.
If an item is damaged, defective, or incorrectly delivered, please contact us immediately so we can evaluate the issue and resolve it.
Non-Returnable Items
The following items are excluded from returns:
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worn or used items
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personalized or custom-made products
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gift cards
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sealed hygiene products or sealed face coverings once the seal has been removed after delivery
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days using the original payment method.
Please note that banks or payment providers may require additional processing time.
If you have not received your refund within 15 business days after approval, please contact us at:
For orders placed outside the European Union, return eligibility and cancellation rights may vary depending on the destination country and applicable local laws.